Customer Service

2 articles

Futuristic cityscape with holographic AI chatbot interface displaying pricing models and data streams, representing the future of AI costs.

AI Chatbot Pricing: Current Landscape and Future Costs

While companies like Intercom Fin currently charge as little as $0.99 per AI customer service resolution, Gartner predicts the cost for GenAI customer service will exceed $3 per resolution by 2030. This projection suggests a significant increase in operational expenditure for businesses.

Helena Strauss·July 8, 2026

Sleek humanoid robots providing customer assistance in a futuristic retail store, with pervasive computing analytics visualized in the background.

Future Trends

Robotic Retail Growth Surges, Pervasive Computing Drives Analytics

By 2034, the global market for humanoid robots in customer service will hit $28.

Omar Haddad·May 18, 2026