Hartford HealthCare and K Health launched PatientGPT on March 26, 2026, an artificial intelligence tool designed to answer patient questions in real time within the health system's network.

PatientGPT integrates generative AI into a clinical setting, moving beyond general-purpose chatbots to a system connected with patient-specific medical records. This provides patients with a secure, personalized health information source that can directly escalate to a human clinician. PatientGPT addresses the consumer trend of seeking medical advice from AI by offering a trusted alternative, grounded in a patient's own health data and connected to their care team.

What We Know So Far

  • Hartford HealthCare and K Health announced the launch of PatientGPT on March 26, 2026, according to a press release from Morningstar.
  • The AI tool is embedded within the Hartford HealthCare network and integrates with its Epic electronic health record system to answer patient inquiries inside the MyChart portal.
  • PatientGPT can securely access a user's electronic medical record, allowing it to provide personalized responses to questions about lab results, medications, and health conditions.
  • The system is designed to escalate patient inquiries to a human provider 24/7, a key feature distinguishing it from many consumer-grade AI tools.
  • The tool is initially being rolled out as a beta to a limited number of Hartford HealthCare patients through the system's patient portal and mobile app.